MEDIATION - What is it?


Mediation, or what was commonly referred to as "INTEREST BASED MEDIATION" started over twenty years ago in the United States. This service was offered as the ultimate solution to resolve conflict between two or more parties. It would allow people to work out their differences, come to an agreement, and leave the table with that 'warm fuzzy' feeling, believing all had been solved.

Reality saw to it that this type of mediation technique would fail. One reason for its failure is that people are simply uncomfortable with 'huggie' or 'huggie' types of experiences where emotions are freely expressed and weakness exposed. Secondly, the expectation of walking away from conflict with the belief that the perfect happy solution had been reached was just too much to ask of society. For these basic reasons mediation quickly fell out of vogue and was relegated to the back burner.


After simmering for a time, the mediation process has matured and developed into a very successful method of dealing with an extremely wide range of conflict. The basic premises is that the parties involved value each other at some level and are willing to work through their difficulties in order to preserve some form of a relationship. The advantages of today's mediation techniques makes it possible to arrive at solutions that are realistic, workable, and most important of all - satisfactory to all involved. This means you can leave the table without feeling any great affection for the other party and be completely satisfied your concerns have been heard and will be dealt with.


By disassociating the conflict, or rather the reason for it, or the problems created by it from the parties involved. A neutral mediator will allow each party to be heard and understood ensuring that the concerns or reasons for the conflict are identified. Once this is done the conflict can be realized as a separate entity that the parties then work together to overcome. The solutions offered up are the parties own and therefore realize a much greater chance of success. The mediator guides the parties through this process ensuring equal opportunities to address their concerns as well as providing a safe setting for these interactions to take place.

Mediation & Investigation Services:

  • Mediation Service:
    Mediation is offered as a cost effective and time saving service as compared to the possibilities of an unfavorable settlement through arbitration or litigation. A neutral third party acting as the mediator provides a forum that allows individuals to explain their concerns, problems or expectations thereby preserving valued relationships between manager and employee, service agent and customer, landlord and tenant, contractor and subcontractor to name a few examples.
  • Complaints Investigation of Harassment, Discrimination or Racism:
    By using a neutral third party, which is experienced in investigating these highly sensitive complaints an organization demonstrates it's strong commitment to their most important resource - it's employees. An investigation of this type allows for responsible decisions to be reached and highlights appropriate actions that should be taken.

Definition of Mediation:

Mediation is nothing more than facilitated negotiations between two or more parties. This is different from Arbitration where a neutral third party makes a decision for you after hearing each parties concerns. Litigation is basically allowing a Judge to make a decision often involving lawyers and extensive legal bills.